Terms & Conditions

All prices are in New Zealand dollars. Shipping is not included in the purchase price.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. While we endeavour to hold reasonable stocks of our product range, sometimes in the event of large orders we may be out of stock of the item you have requested. In the event this occurs we will advise you of a delivery time.

SHIPPING

We provide free shipping for orders over $95 within New Zealand. For all other orders within New Zealand a $5 flat rate applies.

We make all effort to process your order within 24 hours. However, orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an email order confirmation.

Standard shipping is 3 to 5 business days.

Moonbar does not currently offer shipping to countries outside of New Zealand. For international enquires please email orders@moonbar.nz

If you need any help or assistance or have any questions about shipping, please contact us.

RETURNS

We make every effort to ensure the quality of our products arrive to you in perfect condition. Should you experience a problem with your order please email orders@moonbar.nz and we will do our utmost to resolve any issue. If within 7 days you are not completely satisfied with your purchase then please return it to us for a full refund. Please note we cannot refund postage and packaging unless goods are deemed to be faulty.

PRIVACY

All personal information collected is for Moonbar’s use only. This information may include details such as your name, e-mail address, mailing address, phone number, credit card information or other information. We will only use your information collected online to fulfil and process your orders.

We will not distribute your information to any third parties. However, we do use other companies and individuals to perform services on our behalf. These services include delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

COOKIES

We use “cookies” to enhance your experience and gather information about visitors and visits to our website. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. You may configure your browser setting to turn off cookies. However, this may affect the levels of functionality you experience on our site.

CONSENT

By using our website, you consent to our privacy policy.

QUESTIONS AND FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.